This is the initial phase of the customer refund process after the transaction has been successfully saved on the first attempt. During this phase, user can still update / revise the information since the fields remain editable aside from the transaction ID (Customer Refund ID), Workflow Type and Sequence Number in Item Table. After the user verifies all the information is correct, he can proceed to submit it for approval (if there’s an approval process) or post the transaction (if there’s no approval process) or void the transaction.
This is one of the final phases of the customer refund process if the workflow does not require an approval. During this phase, most of the fields are non-editable.
This is one of the final phases of the customer refund process where transaction considers as invalid. During this phase, all the fields in Main Tab are non-editable. This status is only accessible if the transaction does not reach the posted state.